Find answers to common questions about our shipping services
You can track your package by entering your tracking number on our tracking page. You'll receive real-time updates on your package location and estimated delivery time.
Our shipping rates depend on package size, weight, destination, and service type. You can get an instant quote on our website or contact our customer service for detailed pricing.
Prohibited items include hazardous materials, weapons, illegal substances, live animals, and perishable goods. Please refer to our Terms of Service for a complete list.
Delivery times vary by service: Express (1-2 days), Standard (5-7 days), and International (7-14 days). These are estimates and may vary based on destination and customs processing.
Yes, we offer insurance for all shipments. Basic coverage is included, and additional insurance can be purchased for high-value items.
If your package is lost or damaged, please file a claim within 60 days of shipment. You'll need to provide documentation including photos of damage and original receipts.
Address changes may be possible if the package hasn't been delivered yet. Contact our customer service immediately with your tracking number to request changes.
Yes, we ship to over 200 countries worldwide. International shipping includes customs clearance assistance and international tracking.